How do I register my peggo card online?
To register your card you'll need to create a user account. Each peggo card user in your household requires their own user account.

To begin go to our Sign Up page to create your user account.

You'll need to enter the usual account creation information such as name, email address, date of birth, and a few other details.

Next select the card type (passenger classification) that applies to you and fill out the security information.

Once you've completed this section you'll be redirected to the Manage My Card page. Click on the Register a New Card button and follow the instructions. Click Register Your Card and your registration process is complete.

Transit Customer Service Centre locations:

Transit Customer Service Centre
SW Concourse Portage & Main
(Monday to Friday from 8:30 a.m. to 4:30 p.m.)
Millennium Library Transit Customer Service Centre
251 Donald Street
(Monday to Friday from 8:30 a.m. to 4:30 p.m.)
Transit Customer Service Centre (Main office)
B-414 Osborne Street
(Monday to Friday from 8:30 a.m. to 4:30 p.m.)
WINNpass Program and Transit Customer Service Centre
510 Main Street - Main Floor
(Monday to Friday from 8:30 a.m. to 4:30 p.m.)

Buying a peggo Card Online

How do I buy a peggo card online?
In order to buy a card online you'll first need to create a user account. See above - How do I register my peggo card online - for details on creating a user account.

Once you've created a user account you'll need to choose the Buy a card option. Next select the fare option you want to load on your card and then click the checkout option. Your card will be mailed out to you within 14 days.

Loading my peggo Card

How do I load fares on my peggo card?
To load fares on your card you'll need to log in to your account. You can do this by clicking on the Sign In link. If you haven't created an online account yet, click to Sign Up.

Once logged in you'll be redirected to the Manage My Card page. Click the Load My Card button on the right hand side of the page. A pop up window will open with two drop down menu options - one for e-pass and one for e-cash.

Select the fare option of your choice and click Add to Cart. You can have more than one fare type on your card at a time but you will need to add each fare option separately. Once you have the fares you want click the blue checkout button in the top right of your page.

Choose your payment method with either a debit card or a credit card. Once you have made your fare payment you will receive a payment confirmation email within 48 hours to the email account you have linked to your user ID.

It is important to know:

Fares loaded online or by phone are not active on your card right away. A confirmation email will be sent to your email account within 48 hours to confirm when the fares you have loaded will be available for use.

If you intend to set up an auto reload you will need to pay for your fare products using a credit card rather than debit online.

Using the fares on my peggo Card

When can I use the fares I load on my card?
Fares loaded online or by phone are not available for use right away. It can take up to 48 hours before these fares are active on your card.

If you need to load fares and use your card right away, visit one of our retail sales agents or customer service centres. Fares loaded in person at one of our retail sales agents or customer service centres are active on your card right away.

Reloading my peggo Card

How do I set an auto reload?
Not all fare options are eligible for auto reloads. Below is a list of e-passes and e-cash values that can be set for auto reloads and the threshold, the point where your reload occurs:

7-day e-passes will auto reload 4 days before your current e-pass is set to expire.
14-day, 21-day, and 28-day e-passes will auto reload 5 days before your current e-pass is set to expire.
The monthly e-pass will auto reload 6 days before the end of the month.
For passengers who use e-cash, only values of $20 or more can be set for auto reload. The e-cash reload threshold, the point where your reload occurs is set at $12 for all users. Once the remaining balance on your card drops below $12 your auto reload will be triggered. Like all other online orders, it will take up to 48 hours for your auto reload to be on your card.

How to set an auto reload

Auto reloads can only be set on registered cards. To activate an auto reload you must purchase a fare product from your online account using a credit card. Online debit cannot be used to activate an auto reload. After you have registered and used your peggo card, you?ll receive an email confirming that your registration is complete. Once you receive this email you can set up an auto reload.

To begin you need to log in to your peggo account. You'll be redirected to the Manage My Card page.

Click View Products on Card to reveal the fare products you currently have loaded on your card. On the right hand side of the fare product you have on your card you will see a grey box that says Reload Off. Click this box to activate the auto reload option. The box will have changed to blue and will say Reload On. You have now turned your auto reload on and it will stay active until you decide to turn it off.

To turn off an auto reload, log in to your account, click the blue Reload On button which will turn grey and say Reload Off. You have now turned your auto reload off and it will stay off until you decide to turn it on.

Loading my WINNpass peggo card

How do I load my WINNpass peggo card?
The WINNpass discount only applies to adult monthly transit passes and that is the only fare product that can be loaded on your WINNpass card. The procedure to load your card online is the same as with other peggo cards.

WINNpass cards are active for one year from the program acceptance date.

Note: WINNpass users who manage their peggo cards online may notice a line on the card history report and the View Products on Card page indicating a product with no associated payment was loaded on the card. Please disregard.

Reporting a lost card

How do I report a lost card?
There are three ways to report your card as lost:

Online
Phone 311
In person (at one of our Transit Customer Service Centres)

Reporting your card lost online
To report your card lost you'll need to Sign In to your peggo account. On the Manage My Card page click the Card Lost button. A confirmation email will be sent to the email address you have linked to your peggo account to confirm you've reported your card as lost. This email will have some helpful tips on next steps.

Important note:

Once you have reported your card as lost or stolen, it will take up to 48 hours to process the cancellation and any remaining balance on your card ready to be transferred to a new card. An email will be sent to the email address you used when you set up your account that will confirm your card is cancelled. At that time you can visit one of our Customer Service Centres (link to locations) to transfer any remaining fares on your new card.

For more information on reporting your card as lost or stolen visit our Lost Card Page.

Click here to access the Lost Card Page

Changes made to the way you make secure purchases of peggo products for your peggo card

How will these changes affect me?

We are changing the way you make secure purchases of peggo products for your peggo card. Effective July 10, 2023, we are bringing in a new credit card payment provider and you may notice that the peggo payment page looks a bit different, but you will still be able to purchase peggo products as you always have.

We will be turning off the auto reload feature on July 10 . If you wish to reactivate the auto reload feature you must make a new purchase of peggo products on or after July 11 before turning the auto reload feature on again. A new purchase is required to enable our new credit card payment provider to recognize your card.

* Please note that we will no longer be accepting debit cards as payment for peggo products purchased online.

Here is the difference between the current payment page and the new payment page:

What if I have activated auto reload on one of my products?

If you have auto reloads activated on one or more of your products, please be advised that we will be turning off the auto reload feature on July 10 to enable the switch to our new credit card payment provider. If you wish to reactivate the auto reload feature you must make a new purchase of peggo products on or after July 11 before turning the auto reload feature on again. A new purchase is required to enable our new credit card payment provider to recognize your card.

* Please note that we will no longer be accepting debit cards as payment for peggo products purchased online.

peggo card

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Frequently Asked Questions